Consider Energy

Terms and conditions

Consider Energy - Terms and Conditions and Complaints Procedure

Terms and Conditions
The following terms and conditions explain our service and obligations. We work as a non-exclusive price comparison company, presenting offers for electricity, gas and water supplies.

Consider Energy Ltd is a business registered in England and Wales with a company registration number of 9527488 and a registered office address at 31 New Hey Road, Marsh, Huddersfield, HD3 4AL.

Price Comparison / Switching Service
Consider Energy Ltd provides a price comparison / switching service to UK businesses. To be eligible to use this service you must be;
–    A limited business, sole trader or partnership operating from a UK business premises
–    Authorised by your company to compare and enter into legally binding energy contracts
Consider Energy Ltd will use its reasonable endeavours to identify, negotiate and secure competitive energy prices. At no point does Consider Energy Ltd claim to be the cheapest on the market, due to volatile market fluctuations this is out of their control. Consider Energy Ltd obtains prices from a panel of energy suppliers and market aggregators using price books and bespoke contract requests.
The customer agrees to provide Consider Energy Ltd with accurate information to allow accurate quotes to be obtained. This information includes but is not limited to annual consumption, contract end dates, site address, invoice address and other information that may impact the offers received from energy suppliers.
The provision of a quotation by a supplier via Consider Energy Ltd does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached.
If the customer accepts a quotation and a contract is executed between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance.
The supplier shall be entitled at any time to refuse to accept a customer’s offer of acceptance at their discretion.
If the customer and supplier wish to enter into a contract, Consider Energy Ltd will provide a switching service (or renewal service) which will include organising the contract between the customer and the energy supplier for the purchase and supply of the energy services. If requested by the customer and required by the specific contract in question, Consider Energy Ltd may also submit termination to the previous/incumbent supplier to allow the switch to take place.
Consider Energy Ltd will not be responsible for any delays or failures caused by either the customer, the proposed supplier or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.
Consider Energy Ltd makes no guarantees as to either the quality of the service suppliers operates, or the prices obtained at quotation.
Energy prices fluctuate on a daily basis and whilst we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote is the cheapest.
The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented.
The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with Consider Energy Ltd. The customer agrees that Consider Energy Ltd is not liable in any way for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customers responsibility and risk.
The customer agrees by using the service that Consider Energy Ltd is an independent energy brokerage and that Consider Energy Ltd is not instructed by the customer to act as their agent or representative.
The customer agrees that Consider Energy Ltd are not responsible for the provision of any supplier services.

Consider Energy Ltd is remunerated directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.
The cost of Consider Energy Ltd service is therefore included within the cost of the energy contract that you agree with the supplier.
By way of example we may secure a price for electricity at 14 pence per KWH and apply a 0.8p uplift. The contracted price we would offer would therefore be 14.8p. Our commission would be calculated as 0.8p multiplied by your annual energy consumption and multiplied by the contract term.
Our uplifts depend on the size of contract, length and other factors such as credit risks.
Because we get paid by suppliers we only offer prices from those suppliers on our panel. Because we get paid by suppliers, we only offer prices from our trusted panel. We do not work with every available supplier, and you are satisfied that sometimes we may only present one offer due to multiple reasons. Such reasons could include credit, payment terms, supplier terms and conditions or market conditions. We state our commission p/kWh as a maximum figure as the amount we recieve could drop due to credit stipulations, market movements or other contractual agreements.

To maintain independence we do not have any volume or revenue based sales targets with any of our suppliers.
For Further information on how we get paid and how we ensure independence please contact us on 01484 810233.

The Customer agrees to reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from the Customer Default, the “Default Fee”.
This includes any Commission which we would have received from the Energy Supplier, but we do not receive from the Energy Supplier due to the Customer Default. The amount of the Commission will vary and will depend on certain factors including the intended term of the New Energy Supply Contract, energy usage, tariffs and number of meters.

Acceptance of these Terms and Conditions
The above document sets out the terms and conditions of service for Consider Energy Limited. We have set out below the principal terms which come into effect once a customer uses the Consider Energy switching service.
If you have any further questions about these terms and conditions, or anything else, please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted through our switchboard on 01484 810233.
These terms and conditions govern the use of the services Consider Energy provides to customers. It’s important that you read these terms and conditions carefully before accepting these terms and conditions. By using the Consider Energy service/s you signify that you have read, understood and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.

Complaints Procedure

Here at Consider Energy we strive to do everything we can to ensure our customers receive the best possible service. If however you are not satisfied with the level of service provided by us, we will endeavour to resolve any complaint as soon as possible, ensuring you are treated fairly and with respect. We welcome the opportunity to understand your journey as a customer and continuously look to improve this.

How to contact us

By phone: 01484 810233

By email:

By letter: Complaint Handling Team, First Floor Offices, 31 New Hey Road, Marsh, Huddersfield, HD3 4AL

If you consider that you have cause to complain, this web page will advise you:

  • How to make a complaint
  • The procedures we are committed to follow in ensuring your complaint is dealt with promptly, fairly, and effectively
  • What options are open to you should you not be satisfied with our response

We will deal with all complaints quickly, courteously, and fairly. Consider Energy always aims to provide the highest standards of service and account management but at times mistakes can happen. If after receiving your complaint it becomes clear a mistake has been made you can expect any one, or a combination, of the following:

  • An apology
  • A full explanation
  • Details of any appropriate remedial action taken
  • An award of compensation in appropriate circumstances

Our Complaints handling procedure

1.     We always aim to resolve your complaint as soon as possible. We will promptly acknowledge your complaint in writing no later than five working days after receipt.

2.     We will keep you regularly informed of our progress and the measures being taken to resolve your complaint. You are welcome to contact us at any time to check the status of our investigation and we will keep a full record of your complaint.

3.     If you are not satisfied by our initial response, you can ask us to review your complaint again and advise us of any additional information you believe may be relevant. We will then review your complaint once more and provide you with our final response. This will be issued within four weeks of the date we received your review request.

4.     If, after eight weeks, your complaint remains unresolved or you are not satisfied with our final response, we will write to you explaining why we have been unable to conclude your complaint and the options available to you.  If, you are a microbusiness* customer and you have received a deadlock letter from us, you also have the right to refer your complaint to the Energy Ombudsman, a free of charge, impartial service.

This complaints procedure is also available by post or email, free of charge should you require it.

Contact us

Contact Info:

Consider Energy Ltd
First Floor Offices
31 New Hey Road
Call: 01484 810233